You can create an account by clicking the "person" icon at the top right of this site (you'll see "Login" when hovering over it).

Click on "Create account." Or go directly by clicking here.

To set up your personal account, you’ll need:

• your email address
• a password of your choice

Fill in all required fields and submit the form.Need help? Contact us anytime at: info@bergeredefrance.ca

No, the two sites are separate. If you live in Canada, we recommend creating an account directly on our Canadian site: bergeredefrance.ca

With your account, you can:

• View your full order history anytime
• Save multiple delivery addresses and reuse them easily
• Save your favorite items to a wishlist for later
• Share your wishlist with friends
• Access your downloadable pattern files

If you already created an account and confirmed it via the link sent to your email, please check the following:

• Make sure you’re on the Canadian site: bergeredefrance.ca
• Confirm you’re using the same email address you used to register

Still having trouble? It might be a password issue, try resetting it via "Forgot your password?"

Still stuck? Email us at info@bergeredefrance.ca

If you can’t remember your password:

• Make sure you’re on the correct site (bergeredefrance.ca)
• Double-check you’re using the email address linked to your account

Click "Forgot your password?" on the login page.You’ll receive an email with a temporary password. Use it to log in, then change your password by clicking "Change password" in your account settings.

Log in using the email and password linked to your account. Then:

• Go to Contact Info to update your name or password
• Visit Address Book to change or add billing/shipping addresses

Important: Shipping info used for your order is based on what you enter at checkout. If you're using a temporary address or delivery point, make sure it's accurate before placing your order. You won’t be able to change it afterward.itez pas à choisir un mode de livraison plus rapide afin que cette date soit plus précise.

Nothing could be simpler!

• Just scroll to the bottom of our homepage and enter your email in the newsletter field.
• Or go directly to this page

You can unsubscribe anytime by clicking the "Unsubscribe" link at the bottom of any of our newsletters.

Points or credits from the North America loyalty program cannot be transferred. But good news: we’ve launched a new program just for Canada! Create an account to start earning points right away.

Bergère de France Canada strictly follows Canadian privacy laws (Loi 25, PIPEDA, CASL, DNCL).

You can read our full legal notice anytime at the bottom left of our site.

No, this is a brand-new platform. If you're in Canada, please create a new account at account.bergeredefrance.ca

Unfortunately not. The old North America shop is no longer active and its data is no longer accessible.

We’re starting fresh, with a new system and a new approach. Thanks for understanding.

Sadly, we don’t have access to any past orders placed through the old North America site. That business is now closed, and this is a new Canadian venture.

We’re starting with a curated collection of 12 essential yarns, chosen for their quality and versatility. The range may grow over time based on your needs and seasonal trends.

At this time, this site is for Canadian customers only. For international orders, please visit the official Bergère de France France site.

No, each site operates independently. The Canadian site only carries locally stocked products with Canada-based customer support and shipping.

This site is online only.

After checkout, you’ll receive an email with a download link. You can also access your files anytime by logging into your account and clicking on "My Downloads."

Important: If your order includes both physical items and PDFs, the PDFs won’t be shipped. They will appear on your invoice and can be downloaded from your account.

Sometimes PDFs display incorrectly. Here’s what to do:

• Try downloading it again from your account
• Use Adobe Reader: https://get.adobe.com/fr/reader/
• Try a different device (computer, phone, tablet)

Having trouble printing the PDF?Try this:

• Open the file in Adobe Reader
• Go to File > Print
• In Advanced Settings, check "Print as image

Orders are prepared within 10 business days after checkout.Delivery takes up to 5 business days after your order is packed (except in the case of restocking delays).

Most parcels are delivered within 5 to 7 business days after your order is confirmed.Delivery options include:

If you placed your order on our site, log into your account, click "View Order," then click "Shipments" to track it.

Once an order is confirmed, changes to contents or shipping address are no longer possible. Please double-check your info before submitting your order.

Don’t worry, we’re here to help!

• Report the issue within 48 hours of delivery
• If possible, refuse the package at delivery
• If you accepted the parcel, contact us at info@bergeredefrance.ca

To speed things up, include photos of the package and the shipping label. Be sure to mention your name and invoice number in the subject line.

Email info@bergeredefrance.ca with the following:

• Your email address and order number
• Product type (yarn or accessories)
• The item name(s) you wish to return

We’ll send you a prepaid return label.

For yarns:

• Notify us within 7 days of delivery
• Ship the return within 10 days of receiving the return label
• Items must be in original condition
• Full sets only (e.g., all balls of the same color)

For needles, hooks, and accessories:

• Return shipping is at your cost
• You have 10 days after delivery to return them
• Items must be unused and in original condition

Once received, we’ll issue a store credit (in the form of a gift certificate) for your next purchase.

Exceptions

These items are final sale:

• Books and patterns
• Pre-wound skeins
• Sale or discounted items